As a professional who has worked in several highly direct client-driven set of industries, the words ‘client satisfaction’ are oft used to measure success. But to what lengths should an individual or a company go to keep the customer satisfied? No answers for now, just a few words of wisdom….
The old saying that the “customer is always right” really… [continued]
I could have found two working environments that were more extreme, but it wouldn’t have been easy. Moving from 400K employees at IBM to the original 4 employees of an angel-funded startup was certainly an adjustment. But besides my own shock, I became fascinated with other people’s thoughts on why I was so “lucky” to be working with a startup:… [continued]
“I’m learning something so that I can teach it to someone else so I don’t ever have to do it again.” I recite the mantra to myself over and over. And it’s not that I don’t want to get my hands dirty or avoid work. Nor is it because I am shirking responsibility. But it is the way I think about delegation.… [continued]
For our evolutionary accomplishments as humans — opposable thumbs, complex social structures, reality television, etc. — we are remarkably clueless when it comes to our own behavior. Self awareness is prized, but as Robert Sutton mentions in one of the first chapters of his book “Good Boss, Bad Boss“, whatever you think you know you are good at or bad… [continued]
As both a potential employer and interviewee, I look in amazement (although not surprise) at the types of positions that are available. Even with an economy of over 9% employment and mixed indicators of growth, the number of open positions in the technology arena are tremendous. And every time I talk with recruiters, I hear the same story: it is… [continued]
“Social networking” is all the rage. No surprise, right? It’s more than likely even how you found this article, actually.
But for all the hype, buzz and hoopla1, being social and networking with people isn’t anything new. Social networking just found a way to tap into basic, human (or animal) desires and emotions that, I believe, we’ve been cultivating for… [continued]
I often hear these two words interchangeably. And, for the most part, there is quite a bit of overlap, since many great leaders are good managers and vice-versa. But I think it’s important we differentiate the two as in the overlap can be conflicting interests.
In the simplest of definitions, leadership is the art of motivating a group of people… [continued]